Refund Policy
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YOUR RIGHT TO CANCEL
You may cancel your order once accepted by us up to the point of dispatch.
In the event you do cancel your order you will be refunded within 5 working days.
RETURNS POLICY
If you are not entirely delighted with the items that you have ordered you may
return them to us within 10 days of receipt. We will be happy to make an
exchange or, at our option, a refund provided that the products are returned
complete, in perfect condition, unused, and with the original and completed tags
on the product.
MAKING RETURNS
For all returns, except where the item is faulty, you will be required to arrange
and pay for the return of the product. To return any product please complete
the reverse side of the invoice in handwriting stating the reason, and
clearly indicate whether you would like a refund or exchange. Please feel
free to contact us by telephone to discuss any aspect of your order on telephone:
0560 313 4105 or 01273 771 554 or by email at enquiries@jeanzunltd.com
to discuss your requirements for an exchange so that we may ensure we have a
replacement. See nominal postage deduction below. Pack the invoice and return to:
jeanzunltd.com
14 Duke Street
Brighton
East Sussex
BN1 1AH
When returning items you are strongly recommended to obtain proof of posting.
We cannot accept responsibility for parcels lost in transit. We will refund the costs
of postage where the item is faulty.
UK Free Standard Delivery - Refund Deduction
Should your order be returned without an exchange, the free delivery costs will be deducted upto a maximum of £4.95 to cover our original postage costs.
UK First Class Recorded Delivery £1.95 - Refund Deduction Should your order be returned without an exchange, the delivery costs will be deducted to cover our original costs upto a maximum of £2.95
UK Next Day Delivery £4.95 - Refund Deduction Should your order be returned without an exchange, the delivery costs will be deducted
to cover our original costs upto a maximum of £2.95
EUROPE AND REPUBLIC OF IRELAND £9.00 - Refund Deduction Should your order be returned without an exchange, the delivery costs will be deducted to cover our original costs upto a maximum of £9.00
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